Got a question or a problem? Try our Quick Fix Guide first - solutions and information to all the most common queries. Thank you for trying the Quick Fix Guide - if you still have questions or require help then contact customer care services.

What is a welcome pack ?

welcome Pack means a SIM Card and information that you have purchased either online or from a retail outlet. The SIM Card Welcome Pack you choose to purchase may or may not have preloaded Credit on it  

What is a welcome pack tariff ?

Welcome Pack Tariff means tariff rates which is charged on a Welcome Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit. To View Welcome pack tariff rates Click Here

How much credit is preloaded on welcome packs ?

If your welcome pack has preloaded credit, it should be clearly marked on your welcome pack. If your welcome pack does not specify a credit amount, then its most likely that it does not contain any preloaded credit.
To check the preloaded credit put the new Vectone mobile SIM into the mobile and dial *102# followed by call key.

I got a new Vectone Welcome Pack. What tariff am I on ?

You will be on our welcome pack tariff until you make your first top-up. If your welcome pack has no preloaded credit, this does not affect you as the moment you top up your tariff will automatically switch to our Regular / Standard tariff. However, if you have purchased a Welcome Pack with preloaded credit, we recommend you to top up your SIM right away to switch to Regular tariff

What will happen to my Welcome pack credit when I top up?

You will not lose any credit. Standard tariff will apply to all your credit (unused credit + new topup credit)


The starter pack includes a Vectone SIM card and an information booklet to help get you started.


Keep your number
Bring your number to Vectone at no Extra cost

More Info

Email Sign Up
To receive important info, special offers and more