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The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

ARE THERE ANY ROAMING CHARGES IF I GO ABROAD?

Outgoing calls will be charged at set rates dependent on the country and network the call is made from and to.

WHAT DOES ROAMING COST?

To find out your call rate to any destination while you’re roaming outside of France simply key in *108* followed by the recipient’s number followed by the # key, and press the call button. The per-minute call rate from your current location will automatically display on your mobile screen.

HOW DO I SIGN UP FOR ROAMING?

This is done automatically for you when you use a Vectone Mobile SIM. It’s not a service that is available to customers of other networks.

DO I NEED TO DIAL AN ACCESS NUMBER WHEN CALLING ABROAD?

No – simply dial direct. The call savings you make will be handled when Vectone Mobile routes the call to your destination.

HOW TO USE VECTONE ROAMING SERVICES WHEN YOU ARE ABROAD?

  1. Switch on your mobile phone.
  2. Locate the menu "Vectone Services" and click on "Select roaming mode". Please note that the appearance of this menu may differ from handset to handset (e.g. the menu "Vectone services" can be seen in the "SIM Toolkit", but some older handsets have "Vectone Service" in the main menu).
  3. Once you have selected "Roaming", you have two further options: Automatic or Manual. We recommend you select Manual.
  4. In "Select Location" select "Overseas" and exit the menu. You can now enjoy the Vectone roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services.

Note: If you want to use Vectone when you return to France (after you have used our roaming services abroad), you have to go through the above procedure and reselect “In France” from the menu “Select Location”. You will receive a signal within 20 – 40 seconds.

DO I NEED TO SET UP MY PHONE EVERY TIME I TRAVEL?

Yes. It’s better to make sure you have correct settings on your phone when you are travelling abroad.