Pay As You Go - Terms and Conditions
This agreement applies as between you, the User of this Website and Vectone Mobile, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. This Agreement is deemed to occur upon our acceptance of your request for Services. You therefore are deemed to accept these terms and conditions when you use your Vectone Mobile SIM Card to access the Network.
- DEFINITIONS
Account means the airtime account that we use to record your Top-up Vouchers and Charges;
Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our customer services team;
Agreement means these terms and conditions;
Basic Services means the services we supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Charges are the charges applicable for the Service including, but not limited to, usage and service charges and the charges applicable for any Additional Services that you order from us or use;
Contract means the contract between you and us for the sale and purchase of Goods incorporating these terms and conditions;
Credit means credit recorded against a Top-up Voucher;
Call Credit Transfer means the service "Call Credit Transfer" (CCT) as defined on our website;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
Goods means the goods you agree to purchase from us, including but not limited to Top-up Vouchers, which goods give access to the Services;
Merchant means Vectone Group companies collecting payments on behalf of Vectone Mobile Limited;
Multifunctional Top-up Voucher is a payment mechanism that we permit you to purchase and thus use the Services which may be purchased in physical or electronic form;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Roaming means making and receiving calls whilst abroad via a local network operator;
SIM Card a subscriber identity module (SIM) stores data for GSM mobile users such as numbers, personal security keys and stored messages;
Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM;
Vectone Mobile, we, our and us means Vectone Distribution SAS registered to Paris Trade and Companies Registry under number 753 888 239, whose premises are located at 58 avenue de Wagram, 75017 Paris;
Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects.
- AGREEMENT
Once the Agreement is formed, we will open an Account for you and provide you with a Number.
Where we provide you with a Vectone Mobile SIM we will activate it as soon as possible after the Agreement is formed.
You agree that by using the Services or registering a multifunctional Top-up Voucher against your Account you agree to be bound by these terms and conditions and to pay the Charges.
- VECTONE MOBILE SIM
If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
- SERVICES
We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
We use reasonable efforts to make commercial arrangements to enable access to networks in foreign countries so the Services can be used whilst abroad (Roaming) but we cannot and do not guarantee the quality and coverage of foreign networks. Roaming is an Additional Service and additional Charges may apply. Please check our roaming rates page for more information https://www.vectonemobile.fr/en/call-rates/roaming-rates
- CHARGES AND PAYMENT
Minimum balance of 50ct required in order to use data.
As Charges are incurred they will be deducted from the Credit. Charges incurred simultaneously are deducted simultaneously. In the event that the Credit is insufficient to meet all Charges due those contracted for earlier will receive preference thus Charges for Additional Services shall be applied in the order in which those Additional Services were ordered by you and shall be applied after Charges due for the Basic Services.
The Charges are available online at https://www.vectonemobile.fr/ and from our customer services department.
You must pay for the Services in advance and do this by purchasing multifunctional Top-up Vouchers. Once you register a multifunctional Top-up Voucher it, and its Credit, is recorded against your Account and Charges applied to your Account are deducted from the Credit attached to that multifunctional Top-up Voucher.
Where you have more than one multifunctional Top-up Voucher recorded against your Account the Charges will be deducted from the available Credit on the earliest activated Top-up Voucher first.
Multifunctional Top-up Vouchers are not redeemable for cash and will expire if you do not use all the related Credit within the period or before the deadline stated on or with the Top-up Voucher itself.
The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, whose registered office is at Level 18, 40 Bank Street, Canary Wharf, E14 5NR, United Kingdom) AND/OR Vectone Mobile Belgium SPRL (registered in Belgium under number 0846.489.504, whose registered office is at Silversquare Business Centre, Avenue Louise 523, 1050 Bruxelles, Belgium (the “Seller”) on behalf of Vectone Distribution SAS (registered in France under number RCS 753 888 239, whose registered office is located at 58 avenue de Wagram 75017 Paris, France).
The PayPal payments are processed by the Vectone Group company Vectone Network Limited (registered in the United Kingdom under number 8693390, registered office at Level 18, 40 Bank Street, Canary wharf, E14 5NR, United Kingdom (“Merchant”) on behalf of Vectone Distribution SAS (registered to Paris Trade and Companies Registry under number 753 888 239, whose premises are located at 58 avenue de Wagram, 75017 Paris).
Customers who are using PayPal to top up their account will not be able to use the Call Credit Transfer service. This restriction is not applicable to other means of payment.
Security of your personal information: Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
- PAYSAFECARD PAYMENT
- USE OF SERVICES AND YOUR OBLIGATIONS
- You agree
to use the Services and
NOT
to permit any third party to use the Services:
- For anything unlawful, immoral or improper;
- To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
- With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
- To supply goods or services to any third party;
- To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
- To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
- To transmit a Virus; and
- For the purposes of providing telephony and/or other services to third parties which rely on the Services.
- You agree
- give us any information we reasonably request;
- Follow our reasonable instructions;
- Comply with the instructions and demands of other networks where you are roaming;
- To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
- Tell us of any claim as soon as possible.
- Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
- Any failure to comply with any of the terms of this clause 7 is a breach of this Agreement that entitles us to terminate this Agreement.
- CANCELLATIONS / RETURNS OF GOODS
- If the Goods are defective, you must inform us within 7 days. If you fail to do, you are deemed to have accepted the Goods.
- Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Goods of the same type and denomination.
- SUSPENSION OF THE SERVICES
- We may suspend or cease supplying the Services to you without warning where:
- You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
- The Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
- Anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
- Your use of the Services damages the Network or puts the Network at risk.
- Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
- We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 7.(a)i., 7.(a)iii. or 7.(a)iv.
- Our right to suspend the Services under this Clause 7 does not affect any other rights we have to suspend or terminate this Agreement.
- TERMINATION
- Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated, any multifunctional Top-up Voucher recorded on your Account that has not expired will be forfeited and you will lose your Number.
- The validity of each top up is 90 days. Post the 90 days validity period, the credit will expire and the customer will not be entitled to a refund of the expired credit.
- We may also terminate this Agreement
- You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
- We suspend it in accordance with Clause 7;
- You become insolvent or are made bankrupt; or
- We are no longer allowed to operate the Network or provide you with the Services.
- NOTICE
-
All written notices to us have to be sent to:
Vectone Distribution SAS
58 Avenue de Wagram
75017 Paris
France
Pay Monthly - Terms and Conditions
The Services under the Agreement are provided to you by, Vectone Distribution SAS a company registered in Paris Trade and Company Registry under company number 753 888 239 trading as Vectone Mobile (hereinafter “Vectone Mobile”, “we”, “our” and “us”)
1. Definitions
These words have the following meanings:
Account means your personal account on Our Website that we are using to record your Allowance choices, your Personal Information, your payment information and your logon details (login and password) to access the content of your account and/or any other communication system available on Our Website.
Additional Charges mean the additional cost that you will be charged for Additional Services. The Additional Charges and terms and conditions for Additional Services are available on our Website and can also be obtained from our Customer Service Team;
Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our customer service team;
Agreement means the contract between you and us for the sale and purchase of Services incorporating these terms and conditions, the terms of any Additional Services, the terms of your Allowance and/or the Charges for the Basic Services we have agreed to supply to you;
Allowance means the allowance of Services that we provide to you for an agreed recurring monthly Charge;
Basic Services means the services we have agreed to supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Billing Date means the first day of the relevant calendar month;
Charges are the charges applicable for the Service including, but not limited to, usage charges, Allowance charges and the charges applicable for any Additional Services that you order from us or use;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
Minimum Term means the minimum period for which you have agreed to receive your Allowance;
Metropolitan France means the part of France in Europe;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us which is associated with your Account;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Roaming means an Additional Service which allows you to use networks in foreign countries so the Services can be used whilst abroad. Additional Charges may apply to roaming. Please check our roaming rates page for more information https://www.vectonemobile.fr/en/call-rates/roaming-rates
Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM.
SIM card means a subscriber identity module (SIM) which stores data for GSM mobile users such as numbers, personal security keys and stored messages.
Terms and Conditions mean those terms and conditions governing the contractual relation between the Parties and that customer shall acknowledge on the Website.
Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects.
Website means the website www.vectonemobile.fr and any sub-domains of this site (https://www.vectonemobile.fr/Account/Login.aspx) unless expressly excluded by their own terms and conditions;
2. Agreement and Minimum Term
(a) This Agreement is formed once we accept a request for Services from you.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate your Allowance when the Agreement is formed. This is however subject to validation checks.
(d) When subscription to Basic Services, Allowance or Additional Services is made by remotely, the customer has 14 days from the starting date of the Agreement or from the date of receipt of the goods to withdraw from the Agreement. If you want to use the Services before the term of this 14-days period you shall expressly notify us.
(e) You understand that by using ourServices you agree to be subject to the Terms and Conditions and to pay the Charges associated with the Services.
(f) A Minimum Term applies to the Agreement and is as set out in your Allowance. The Agreement will continue for the Minimum Term and you are liable for the Charges for the Minimum Term.
(g) The Agreement may be cancelled prior to the expiry of the Minimum Term in accordance with clause 9.
(h) When the Minimum Term expires, the Agreement will renew automatically for further periods of one (1) month terms unless and until terminated in accordance with clause 9.
3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
4. Services
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We use reasonable efforts to make commercial arrangements to enable Roaming but we cannot and do not guarantee the quality and coverage of foreign networks.
(d) Vectone Mobile reserves the right to withdraw or suspend the services or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.
5. Charges and Payment
(a) On your requesting Services by means of an Allowance, we will collect payment for the first month’s Allowance Charges by credit or debit card. Where you request Services on a date other than the Billing Date, any excess Allowance Charges paid for the first month’s Allowance Charges will be credited to the second month’s Allowance Charges. From the second month of your subscription onwards, your Allowance will be invoiced monthly in advance on the Billing date. The Allowance Charges will be taken by Direct Debit, Debit / Credit card associated with your Account on or on after the 10th of each month. Allowance Charges will be charged regardless of whether or not you have used all of your Allowance in the relevant month.
(b) All additional Charges will be invoiced on the Billing Date and charged monthly in arrears on or after the 10th of each month. Unless you have elected to pay by Credit or Debit card prior to the relevant as set out in 5(a), Charges will be taken by Direct Debit and Charges will be collected by Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at Level 18, 40 Bank Street, Canary wharf, E14 5NR, United Kingdom) on behalf of Vectone Mobile.
(c) The Charges are available online at www.vectonemobile.fr and from our customer service department. Itemised bills are available by accessing your Account through our Website and these may be provided by a third party. You must pay all Charges before the due date as set out on your bill and such Charges must be paid by your credit or debit card. Where you fail to pay the Charges by the due date, we may charge you interest at the rate of 8% above the base rate of Central European Bank and you will be responsible for any administration and/or collection fees we may incur in the recovery of the late Charges. We may also debit the Charges due from the credit/debit card supplied by you. Please note we may also elect to terminate the agreement pursuant to clause 9.
(d) A credit limit three times of your monthly Allowance will be applied to your Account for excess usage. Where your Account exceeds this credit limit, we may suspend your access to the Services. You are responsible for checking that your account does not exceed the credit limit. We may request that you make an interim payment prior to restoring your Account; this shall not exceed the Charges due in your Account.
(e) We wish to remind our customers that you will be subject to extra credit limits should you go beyond your monthly allowance. This limit will only affect calls and texts - but not your data usage.
(f) Where you elect to switch your subscription to another Allowance, you will remain on and be charged your current Allowance until the next Billing Date where your new Allowance will be activated.
(g) Calls to French non Metropolitan France (i.e. overseas territories) territories are not included in your Pay monthly plan/Allowance and will be charged at standard rates.
(g) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at Level 18, 40 Bank Street, Canary wharf, E14 5NR, United Kingdom) AND/OR Vectone Mobile Belgium SPRL (registered in Belgium under number 0846.489.504, whose registered office is at Silversquare Business Centre, Avenue Louise 523, 1050 Bruxelles, Belgium (“Merchant”) on behalf of Vectone Distribution SAS (registered in Paris Trade and Company Registry under number 753 888 239, whose registered address is 58 avenue de Wagram, 75017 Paris). Customer acknowledges and agrees that he/she shall revert any dispute concerning Debit / Credit Card payment exclusively to Vectone’s Customer Service. In the event that Customer will dispute the Debit/ Credit Card payments not in compliance with the above provisions, Vectone reserves the right to suspend the Services.
(h) Security of your personal information : personal data is processed in compliance with the Act of 6 January 1978 on Data Processing, Data Files and Individual Liberties. Data collected by Vectone Mobile are used to process your requests, to provide the Services and to improve the offered Services. Vectone Mobile uses advanced security technologies and procedures to protect your Personal Information and data collected from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
(i) You have the right to access, correct, modify or object to all your Personal Information at all times by sending a written request and proof of identity to our customer service at the following address : 58 Avenue de Wagram, 75017 Paris.
6. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. For anything unlawful, immoral or improper;
ii. To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. To supply goods or services to any third party;
v. To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. To transmit a Virus; and
viii. For the purposes of providing telephony and/or other services to third parties which rely on the Services.
(b) You agree TO:
i. Give us any information we reasonably request;
ii. Follow our reasonable instructions;
iii. Comply with the instructions and demands of other networks where you are roaming;
iv. To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. Tell us of any claim as soon as possible
vi. Pay the Charges as they fall due.
(c) Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
(i) 3000 SMS per month has limit of 100 SMS per day.
(ii) Standard rate will be applied beyond 100 SMS.
(d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
(e) Each minute will be deducted twice, when the customer call to Pakistan Mobilink operator.(For example if you spend an hour on the phone you will lose two hours worth of minutes.)
7. Cancellations
(a) Where you order Services from us and we have confirmed acceptance of your order the following terms apply:
(i) If the SIM is defective, you must inform us within 14 days. If you fail to do, you are deemed to have accepted the SIM.
(ii) Where a claim of defect or damage is made we shall deactivate the Services. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Services of the same type and denomination.
(iii) In addition to the rights set out herein, you may have statutory rights under the applicable laws related to the consumers’ protection including :
In accordance with provisions of Articles L. 221-11 et seq. of the Consumer Code, you have a right of withdrawal of 14 days from the date of receipt of the goods or from the date of acceptance of the offer for the supply of Services, without having to give reasons or pay penalties, except, where applicable, the cost to return such goods.
If the customer wants the service to be provided before the end of the 14 days period, the customer shall give its express consent in writing to the service provider/trader. Where the customerexercise his right of withdrawal when the provision of the Services has already begun before the term of the withdrawal period, the customershall pay the service provider an amount equal to the provision of the Services until decision to withdraw was given to the service provider. Where the service provider did not collect express approval from the customer or did not respect its information obligation no payment is due by the customer.
If you legitimately exercise your right of withdrawal you shall send us a written request of withdrawal to the following address: Customer service Vectone Distribution SAS, 58 Avenue de Wagram, 75017 Paris. You can either return the withdrawal form completed (annex 1), or send your request on plain paper, by registered letter with acknowledgment of receipt, please note that your letter shall reach Us before the term of the withdrawal period.
Where you notify us of your intention to withdrawn your consent, We shall refund any payment made by you within 14 days from the receipt of your notification. We can defer refund until receipt of the goods or until you provide Us with a proof of dispatch whichever comes first.
Furthermore, in accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised when the Services were provided in full before the term of the withdrawal period if the customer has given his express approval for the Services to be provided before the term of this period.
(iv) If the order has not been delivered to the address defined within 14 calendar days from the order date, you can claim for the refund of the SIM card price paid and at the same time Vectone will proceed legally to cancel the order. Customer acknowledges and agrees that the written notice of missed delivery should be received by Vectone within the 14th day from the order.
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you without warning where:
i. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 8.(a)i., 8.(a)iii. or 8.(a)iv.
(d) Our right to suspend the Services under this clause 8 does not affect any other rights we have to suspend or terminate this Agreement.
9. Termination
(a) Either party may cancel the Agreement on giving at least thirty (30) days’written notice which is subject to prior SIM card holders’ validation. If the validation check fails, your contract will not be terminated. Where you cancel the Agreement, you must pay the Charges due on your account including Allowance Charges due for the remaining Minimum Term, if any. These outstanding Charges will be collected by Direct Debit or Debit/ credit card. For the avoidance of doubt, porting your number to another communications provider has the effect of terminating the Agreement.
(b) You may also terminate the Agreement where Vectone Mobile is in breach of a material term of the Agreement which is not remedied within 14 days of you asking us to do so.
(c) We may terminate this Agreement IF:
i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
ii. Wesuspend it in accordance with clause 8;
iii. We are no longer allowed to operate the Network or provide you with the Services.
(d). Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated and you will lose your number.
10. Notice
(a) All written notices to us have to be sent to:
Vectone Distribution SAS
58 Avenue de Wagram
75017 Paris
France
notice@vectone.com
11. Liability
(a) Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to €3,000 for an incident and all related incidents and a maximum of €6,000 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfill our obligations under this Agreement as a result of something beyond our reasonable control and expectations.
(c) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly.
(f) This clause 11 survives the termination of this Agreement.
12. Third parties
(a) This Agreement shall not confer any right to third parties that are not a party to the Agreement in accordance with the Article 1165 of the French Civil Code. With this Agreement, you are linked to us only.
13. Amendments
(a) We may make reasonable amendments to the Agreement on giving you prior notice.
(b) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.
(c) Amendments will also be published on the website and you agree that the publishing of these notices has the same effect as our giving you written notice by post.
14. General
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of France and any dispute arising out of this Agreement is subject to the jurisdiction of the French Courts.
15. Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit on their Account at the time they decide to switch.
16. Allowance Specific Terms
i. All bundle minutes/texts/internet include roaming usage within the EU and EEA countries but exclude any other roaming use, calls to international destinations, save for roaming within the European Union and within the countries of the European Economic Area in the conditions described below, and calls/texts to number translation services, premium rate numbers, 0800 numbers.
ii. Standard Pay As You Go rates apply to any usage in excess of your bundle Allowance (or fair use policy limits) and for usage Charges for Additional Services or services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked.
17. Using data while roaming
Data usage default limit is set at EUR 50,00 per customer mobile number. Customer will receive a notification when reaching 80% and 100% of its monthly data authorised usage.
When customer reaches 100% of data limit, data usage will be blocked.
18. Unblocking and blocking the data usage.
To unblock
To unblock the data limit usage when Roaming, you need to login to your Account on Our Website, section “Roaming”, data limit, unblock the data limit when Roaming
To modify the data usage default limit when Roaming, you need to login on your Account online, section « Roaming » data limit, modify the data limit when Roaming.
i. Text UNBLOCK to 345 or call 322 from Vectone for free.
To block
To introduce a data limit when Roaming, you need to login to your Account on Our Website, section “Roaming”, data limit, block the data limit when Roaming.
i. Text BLOCK to 345 or call 322 from Vectone for free.
19. RIO Code – PAC Code
In accordance with the law, any customer may request the RIO code (Relevé Identité Opérateur) by dialing 3179 from the mobile phone for which you request the RIO code.
You will receive your RIO code immediately by SMS or by email, on the email address registered with your account online or by post within 48 hours (2 business days)
Please note that in the following situations you cannot receive your RIO code:
i. The number does not belong to any of our customers;
ii. The account for the number has been terminated (because it has not been used for more than 120 days or for any other reason);
iii. The account holder has died;
iv. A RIO code has already been issued for this number and is still valid;
v. The customer has not adequately provided that he/she is the legitimate account holder;
vi. You never topped-ud your Vectone SIM Card.
Your RIO code is valid for 30 days from the date we give it to you.We will then let you know whether you have fulfilled any contractual obligation you may have with us.
By supplying the RIO Code to your alternative mobile network, you agree that this alternative mobile network will terminate your current contract with us on your behalf after termination of the mandatory notice period. Once terminated, you will receive your final bill from us.
We strongly advise you not to cancel any Direct Debits with us until your final bill has been fully settled.
MANDATORY WITHDRAWAL FORM
To
Vectone Distribution SAS
58 Avenue de Wagram
75017 Paris
I (*) / We (*) hereby notify you of my (*) / our (*) withdrawal from the agreement on the sale of the following good (*) /on the provision of the following service (*):
Ordered on (*) /received on (*): ___________________________________________________
Name of the customer(s): __________________________________________________________
Address of the customer(s): ________________________________________________________
Signature of the customer(s): _______________________________________________________
Date: _________________________________________________________________________
(*) Delete as appropriate.
Please send this form by registered letter with acknowledgment of receipt to the address above or by email to support@vectonemobile.fr
1. Definitions
These words have the following meanings:
Account means your personal account on Our Website that we are using to record your Allowance choices, your Personal Information, your payment information and your logon details (login and password) to access the content of your account and/or any other communication system available on Our Website.
Additional Charges mean the additional cost that you will be charged for Additional Services. The Additional Charges and terms and conditions for Additional Services are available on our Website and can also be obtained from our Customer Service Team;
Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our customer service team;
Agreement means the contract between you and us for the sale and purchase of Services incorporating these terms and conditions, the terms of any Additional Services, the terms of your Allowance and/or the Charges for the Basic Services we have agreed to supply to you;
Allowance means the allowance of Services that we provide to you for an agreed recurring monthly Charge;
Basic Services means the services we have agreed to supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Billing Date means the first day of the relevant calendar month;
Charges are the charges applicable for the Service including, but not limited to, usage charges, Allowance charges and the charges applicable for any Additional Services that you order from us or use;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
Minimum Term means the minimum period for which you have agreed to receive your Allowance;
Metropolitan France means the part of France in Europe;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us which is associated with your Account;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Roaming means an Additional Service which allows you to use networks in foreign countries so the Services can be used whilst abroad. Additional Charges may apply to roaming. Please check our roaming rates page for more information https://www.vectonemobile.fr/en/call-rates/roaming-rates
Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM.
SIM card means a subscriber identity module (SIM) which stores data for GSM mobile users such as numbers, personal security keys and stored messages.
Terms and Conditions mean those terms and conditions governing the contractual relation between the Parties and that customer shall acknowledge on the Website.
Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects.
Website means the website www.vectonemobile.fr and any sub-domains of this site (https://www.vectonemobile.fr/Account/Login.aspx) unless expressly excluded by their own terms and conditions;
2. Agreement and Minimum Term
(a) This Agreement is formed once we accept a request for Services from you.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate your Allowance when the Agreement is formed. This is however subject to validation checks.
(d) When subscription to Basic Services, Allowance or Additional Services is made by remotely, the customer has 14 days from the starting date of the Agreement or from the date of receipt of the goods to withdraw from the Agreement. If you want to use the Services before the term of this 14-days period you shall expressly notify us.
(e) You understand that by using ourServices you agree to be subject to the Terms and Conditions and to pay the Charges associated with the Services.
(f) A Minimum Term applies to the Agreement and is as set out in your Allowance. The Agreement will continue for the Minimum Term and you are liable for the Charges for the Minimum Term.
(g) The Agreement may be cancelled prior to the expiry of the Minimum Term in accordance with clause 9.
(h) When the Minimum Term expires, the Agreement will renew automatically for further periods of one (1) month terms unless and until terminated in accordance with clause 9.
3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
4. Services
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We use reasonable efforts to make commercial arrangements to enable Roaming but we cannot and do not guarantee the quality and coverage of foreign networks.
(d) Vectone Mobile reserves the right to withdraw or suspend the services or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.
5. Charges and Payment
(a) On your requesting Services by means of an Allowance, we will collect payment for the first month’s Allowance Charges by credit or debit card. Where you request Services on a date other than the Billing Date, any excess Allowance Charges paid for the first month’s Allowance Charges will be credited to the second month’s Allowance Charges. From the second month of your subscription onwards, your Allowance will be invoiced monthly in advance on the Billing date. The Allowance Charges will be taken by Direct Debit, Debit / Credit card associated with your Account on or on after the 10th of each month. Allowance Charges will be charged regardless of whether or not you have used all of your Allowance in the relevant month.
(b) All additional Charges will be invoiced on the Billing Date and charged monthly in arrears on or after the 10th of each month. Unless you have elected to pay by Credit or Debit card prior to the relevant as set out in 5(a), Charges will be taken by Direct Debit and Charges will be collected by Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at Level 18, 40 Bank Street, Canary wharf, E14 5NR, United Kingdom) on behalf of Vectone Mobile.
(c) The Charges are available online at www.vectonemobile.fr and from our customer service department. Itemised bills are available by accessing your Account through our Website and these may be provided by a third party. You must pay all Charges before the due date as set out on your bill and such Charges must be paid by your credit or debit card. Where you fail to pay the Charges by the due date, we may charge you interest at the rate of 8% above the base rate of Central European Bank and you will be responsible for any administration and/or collection fees we may incur in the recovery of the late Charges. We may also debit the Charges due from the credit/debit card supplied by you. Please note we may also elect to terminate the agreement pursuant to clause 9.
(d) A credit limit three times of your monthly Allowance will be applied to your Account for excess usage. Where your Account exceeds this credit limit, we may suspend your access to the Services. You are responsible for checking that your account does not exceed the credit limit. We may request that you make an interim payment prior to restoring your Account; this shall not exceed the Charges due in your Account.
(e) We wish to remind our customers that you will be subject to extra credit limits should you go beyond your monthly allowance. This limit will only affect calls and texts - but not your data usage.
(f) Where you elect to switch your subscription to another Allowance, you will remain on and be charged your current Allowance until the next Billing Date where your new Allowance will be activated.
(g) Calls to French non Metropolitan France (i.e. overseas territories) territories are not included in your Pay monthly plan/Allowance and will be charged at standard rates.
(g) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at Level 18, 40 Bank Street, Canary wharf, E14 5NR, United Kingdom) AND/OR Vectone Mobile Belgium SPRL (registered in Belgium under number 0846.489.504, whose registered office is at Silversquare Business Centre, Avenue Louise 523, 1050 Bruxelles, Belgium (“Merchant”) on behalf of Vectone Distribution SAS (registered in Paris Trade and Company Registry under number 753 888 239, whose registered address is 58 avenue de Wagram, 75017 Paris). Customer acknowledges and agrees that he/she shall revert any dispute concerning Debit / Credit Card payment exclusively to Vectone’s Customer Service. In the event that Customer will dispute the Debit/ Credit Card payments not in compliance with the above provisions, Vectone reserves the right to suspend the Services.
(h) Security of your personal information : personal data is processed in compliance with the Act of 6 January 1978 on Data Processing, Data Files and Individual Liberties. Data collected by Vectone Mobile are used to process your requests, to provide the Services and to improve the offered Services. Vectone Mobile uses advanced security technologies and procedures to protect your Personal Information and data collected from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
(i) You have the right to access, correct, modify or object to all your Personal Information at all times by sending a written request and proof of identity to our customer service at the following address : 58 Avenue de Wagram, 75017 Paris.
6. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. For anything unlawful, immoral or improper;
ii. To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. To supply goods or services to any third party;
v. To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. To transmit a Virus; and
viii. For the purposes of providing telephony and/or other services to third parties which rely on the Services.
(b) You agree TO:
i. Give us any information we reasonably request;
ii. Follow our reasonable instructions;
iii. Comply with the instructions and demands of other networks where you are roaming;
iv. To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. Tell us of any claim as soon as possible
vi. Pay the Charges as they fall due.
(c) Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
(i) 3000 SMS per month has limit of 100 SMS per day.
(ii) Standard rate will be applied beyond 100 SMS.
(d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
(e) Each minute will be deducted twice, when the customer call to Pakistan Mobilink operator.(For example if you spend an hour on the phone you will lose two hours worth of minutes.)
7. Cancellations
(a) Where you order Services from us and we have confirmed acceptance of your order the following terms apply:
(i) If the SIM is defective, you must inform us within 14 days. If you fail to do, you are deemed to have accepted the SIM.
(ii) Where a claim of defect or damage is made we shall deactivate the Services. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Services of the same type and denomination.
(iii) In addition to the rights set out herein, you may have statutory rights under the applicable laws related to the consumers’ protection including :
In accordance with provisions of Articles L. 221-11 et seq. of the Consumer Code, you have a right of withdrawal of 14 days from the date of receipt of the goods or from the date of acceptance of the offer for the supply of Services, without having to give reasons or pay penalties, except, where applicable, the cost to return such goods.
If the customer wants the service to be provided before the end of the 14 days period, the customer shall give its express consent in writing to the service provider/trader. Where the customerexercise his right of withdrawal when the provision of the Services has already begun before the term of the withdrawal period, the customershall pay the service provider an amount equal to the provision of the Services until decision to withdraw was given to the service provider. Where the service provider did not collect express approval from the customer or did not respect its information obligation no payment is due by the customer.
If you legitimately exercise your right of withdrawal you shall send us a written request of withdrawal to the following address: Customer service Vectone Distribution SAS, 58 Avenue de Wagram, 75017 Paris. You can either return the withdrawal form completed (annex 1), or send your request on plain paper, by registered letter with acknowledgment of receipt, please note that your letter shall reach Us before the term of the withdrawal period.
Where you notify us of your intention to withdrawn your consent, We shall refund any payment made by you within 14 days from the receipt of your notification. We can defer refund until receipt of the goods or until you provide Us with a proof of dispatch whichever comes first.
Furthermore, in accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised when the Services were provided in full before the term of the withdrawal period if the customer has given his express approval for the Services to be provided before the term of this period.
(iv) If the order has not been delivered to the address defined within 14 calendar days from the order date, you can claim for the refund of the SIM card price paid and at the same time Vectone will proceed legally to cancel the order. Customer acknowledges and agrees that the written notice of missed delivery should be received by Vectone within the 14th day from the order.
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you without warning where:
i. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 8.(a)i., 8.(a)iii. or 8.(a)iv.
(d) Our right to suspend the Services under this clause 8 does not affect any other rights we have to suspend or terminate this Agreement.
9. Termination
(a) Either party may cancel the Agreement on giving at least thirty (30) days’written notice which is subject to prior SIM card holders’ validation. If the validation check fails, your contract will not be terminated. Where you cancel the Agreement, you must pay the Charges due on your account including Allowance Charges due for the remaining Minimum Term, if any. These outstanding Charges will be collected by Direct Debit or Debit/ credit card. For the avoidance of doubt, porting your number to another communications provider has the effect of terminating the Agreement.
(b) You may also terminate the Agreement where Vectone Mobile is in breach of a material term of the Agreement which is not remedied within 14 days of you asking us to do so.
(c) We may terminate this Agreement IF:
i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
ii. Wesuspend it in accordance with clause 8;
iii. We are no longer allowed to operate the Network or provide you with the Services.
(d). Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated and you will lose your number.
10. Notice
(a) All written notices to us have to be sent to:
Vectone Distribution SAS
58 Avenue de Wagram
75017 Paris
France
notice@vectone.com
11. Liability
(a) Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to €3,000 for an incident and all related incidents and a maximum of €6,000 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfill our obligations under this Agreement as a result of something beyond our reasonable control and expectations.
(c) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly.
(f) This clause 11 survives the termination of this Agreement.
12. Third parties
(a) This Agreement shall not confer any right to third parties that are not a party to the Agreement in accordance with the Article 1165 of the French Civil Code. With this Agreement, you are linked to us only.
13. Amendments
(a) We may make reasonable amendments to the Agreement on giving you prior notice.
(b) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.
(c) Amendments will also be published on the website and you agree that the publishing of these notices has the same effect as our giving you written notice by post.
14. General
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of France and any dispute arising out of this Agreement is subject to the jurisdiction of the French Courts.
15. Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit on their Account at the time they decide to switch.
16. Allowance Specific Terms
i. All bundle minutes/texts/internet include roaming usage within the EU and EEA countries but exclude any other roaming use, calls to international destinations, save for roaming within the European Union and within the countries of the European Economic Area in the conditions described below, and calls/texts to number translation services, premium rate numbers, 0800 numbers.
ii. Standard Pay As You Go rates apply to any usage in excess of your bundle Allowance (or fair use policy limits) and for usage Charges for Additional Services or services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked.
- Data is only for mobile internet usage in Metropolitan France, in EU and EEA countries. Other usage will be charged at standard roaming rates available on our website: https://www.vectonemobile.fr/en/call-rates/roaming-rates.
- National calls are only valid for calls from Metropolitan France to non-premium numbers in Metropolitan France and from EU and EEA countries to any other EU or EEA number, save for premium numbers.
- National texts are only valid for texts from Metropolitan France to non-premium numbers in Metropolitan France and from EU and EEA countries to any other EU or EEA number, save for premium numbers.
- Unlimited calls and texts are subject to our fair use policy of a maximum of 3000 minutes
- Any calls made outside the bundle allowance within Metropolitan France to either local, national, geographic or non-geographic numbers will be billed on a per second basis.
17. Using data while roaming
Data usage default limit is set at EUR 50,00 per customer mobile number. Customer will receive a notification when reaching 80% and 100% of its monthly data authorised usage.
When customer reaches 100% of data limit, data usage will be blocked.
18. Unblocking and blocking the data usage.
To unblock
To unblock the data limit usage when Roaming, you need to login to your Account on Our Website, section “Roaming”, data limit, unblock the data limit when Roaming
To modify the data usage default limit when Roaming, you need to login on your Account online, section « Roaming » data limit, modify the data limit when Roaming.
i. Text UNBLOCK to 345 or call 322 from Vectone for free.
To block
To introduce a data limit when Roaming, you need to login to your Account on Our Website, section “Roaming”, data limit, block the data limit when Roaming.
i. Text BLOCK to 345 or call 322 from Vectone for free.
19. RIO Code – PAC Code
In accordance with the law, any customer may request the RIO code (Relevé Identité Opérateur) by dialing 3179 from the mobile phone for which you request the RIO code.
You will receive your RIO code immediately by SMS or by email, on the email address registered with your account online or by post within 48 hours (2 business days)
Please note that in the following situations you cannot receive your RIO code:
i. The number does not belong to any of our customers;
ii. The account for the number has been terminated (because it has not been used for more than 120 days or for any other reason);
iii. The account holder has died;
iv. A RIO code has already been issued for this number and is still valid;
v. The customer has not adequately provided that he/she is the legitimate account holder;
vi. You never topped-ud your Vectone SIM Card.
Your RIO code is valid for 30 days from the date we give it to you.We will then let you know whether you have fulfilled any contractual obligation you may have with us.
By supplying the RIO Code to your alternative mobile network, you agree that this alternative mobile network will terminate your current contract with us on your behalf after termination of the mandatory notice period. Once terminated, you will receive your final bill from us.
We strongly advise you not to cancel any Direct Debits with us until your final bill has been fully settled.
MANDATORY WITHDRAWAL FORM
To
Vectone Distribution SAS
58 Avenue de Wagram
75017 Paris
I (*) / We (*) hereby notify you of my (*) / our (*) withdrawal from the agreement on the sale of the following good (*) /on the provision of the following service (*):
Ordered on (*) /received on (*): ___________________________________________________
Name of the customer(s): __________________________________________________________
Address of the customer(s): ________________________________________________________
Signature of the customer(s): _______________________________________________________
Date: _________________________________________________________________________
(*) Delete as appropriate.
Please send this form by registered letter with acknowledgment of receipt to the address above or by email to support@vectonemobile.fr
